Will I get my order in one shipment?
No, not always. We may split an order into multiple shipments for the following reasons:
Product packaging. Some of our products are individually packaged to protect their shape and provide extra cushion and durability. The products we’ll ship separately are:
- snapback hats, trucker hats, dad hats/baseball caps, and visors
- backpacks
- jewelry
- mugs
- postcards and stickers
- pillows with stuffing
- posters
- framed posters
- canvas
- bean bag cases
- keychains and pet tags
- water bottles
- notebooks
Fulfillment location. In our Product Catalog you’ll see that we fulfill products in multiple locations (e.g., US, EU, AU), so if your order consists of products that have different fulfillment locations, we’ll ship the products separately.
Shipping costs for orders with multiple shipments will be higher than for orders with a single shipment. See the final shipping costs in the order checkout or contact us for more details.
What is the estimated delivery time and how is it calculated?
Printful’s estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time. Think:
estimated fulfillment + estimated shipping = estimated delivery time
Our fulfillment time average is 2–5 business days for non-apparel products and 2–7 business days for apparel products. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.
The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.
The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:
- Issues with print/embroidery files
- Products being out of stock
- Shipping related delays like failed delivery attempts, service disruptions
That being said, we’ll work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days. Get in touch with us (orders@stopthecapp.com), we’ll check your order status and let you know how to proceed.
What should I do if it’s passed the delivery time and I still haven’t received my order?
If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do:
- Wait a day or two. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, it’s not a guarantee.
- Get in touch with our customer support team. Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location. We may ask you to wait a few more days to receive the order. Reach us by clicking the yellow speech bubble element in the bottom right corner or email us at orders@stopthecapp.com.
Can I return/exchange my ordered products?
If you haven’t received your order or notice an issue with the products, please Contact Us and we’ll help you get it solved. Please read our Return Policy for more details.
Do shipping prices change based on fulfillment centers?
No, the shipping rates are not impacted by the location where the products are fulfilled. For example, it’ll cost the same to ship a t-shirt from the US to Germany as it would be to ship the same t-shirt from the EU.
For any further questions or information, contact us directly at contactus@stopthecapp.com